FAQ
Orders
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number.
Can I modify or cancel my order?
If your order hasn't been shipped yet, please contact us as soon as possible at stormlog.29@gmail.com. We'll do our best to help.
What payment methods do you accept?
We accept all major credit and debit cards, as well as the payment methods available at checkout.
Shipping
Where do you ship?
We currently ship to France and most European countries. International shipping will continue to expand as STORMLOG grows.
How long does shipping take?
France: 2–5 business days
Europe: 4–8 business days
Delivery times may vary during launches or busy periods.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders. The minimum order amount is displayed during checkout.
Returns & Exchanges
Can I return my order?
Yes. You may return your order within 14 days of delivery, provided the item is unworn, unused and in its original condition.
How do I request a return?
Simply email us at stormlog.29@gmail.com, and we'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.Products
How do your products fit?
Our products feature a relaxed, comfortable fit. Please refer to the Size Guide before placing your order.
How should I wash my products?
- Wash inside out at 30°C.
- Do not tumble dry.
- Do not bleach.
- Do not iron directly on embroidery.
- Air dry whenever possible.
Where are your products designed?
Every STORMLOG product is designed in Brittany, France, inspired by the Atlantic Ocean and the spirit of winter surfing.
Will you release more products?
Yes. Our goal is to build a timeless collection of premium apparel and technical products designed for cold-water surfers.